Returns & Refunds Policy

Last updated: 09/02/26

We want you to be happy with your order and we’ll always try to resolve issues fairly and quickly.

1) Fresh flowers (bouquets, buckets and other fresh items)

Fresh flowers are perishable and are prepared to order. For that reason:

• We do not accept returns of fresh flowers.
• Refunds for fresh flowers are only available where there is a genuine issue (for example, the order is damaged on arrival or not as described).

If there is a problem, please contact us within 24 hours of delivery/collection with:

• your order name/date, and
• a clear photo where relevant.

Where appropriate, we may offer a replacement, partial refund, or refund (depending on the situation and what’s possible at the time).

2) Dried flowers and non-perishable items (if sold)

If you purchase a non-perishable item (for example, dried flowers) and you change your mind:

• Please contact us within 14 days of receiving/collecting the item.
• Items must be unused and returned in a saleable condition.
• Return postage/return costs are the customer’s responsibility unless the item is faulty.

If a non-perishable item is faulty or arrives damaged, contact us within 48 hours and we’ll arrange a suitable resolution.

3) Cancellations

Because many items are made to order:

• If you need to cancel, please tell us as soon as possible.
• If we have already started preparing your order (typically within 24–48 hours of the selected date), we may be unable to refund in full.

4) Refund processing times

• Approved refunds are processed back to the original payment method.
• Banks/payment providers can take a few days to show the refund on your statement.

5) Contact

If you have any questions about returns or refunds, please use the Contact page.

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